Privacy Policy
Privacy Policy
Leaderhub respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how Shenzhen Leaderhub Technology Co., Ltd. collects, uses, shares and protects personal information when you visit leaderhub.com, contact us, apply for partnership, place an order, request support, or use certain Leaderhub product update services.
1. Who We Are
Leaderhub is a brand owned and operated by Shenzhen Leaderhub Technology Co., Ltd., a company incorporated in the People’s Republic of China under Unified Social Credit Code 91440300MA5H21FHXK.
Registered address: 501–505, Building A2, Chuangzhi Cloud City, Liuxian Avenue, Nanshan District, Shenzhen, Guangdong, China.
Unless otherwise stated, “Leaderhub”, “we”, “us” and “our” refer to Shenzhen Leaderhub Technology Co., Ltd.
For personal information collected directly through leaderhub.com, Shenzhen Leaderhub Technology Co., Ltd. is the data controller where that term applies and the personal information handler under applicable Chinese law. We determine the purposes and means of processing that information.
2. Information We Collect
Depending on how you interact with Leaderhub, we may collect:
- Contact and business information, such as your name, company, job title, email, phone number, country, address and business contact details.
- Inquiry and project information, such as product requirements, quantities, intended application, project location, delivery needs and distributor or partner application information.
- Account and order information, such as username, order history, billing and shipping details, invoice information, payment status and transaction reference.
- Support information, such as product model, serial number, proof of purchase, fault description, photographs, videos, diagnostic details and service records.
- Website information, such as IP address, browser type, device type, pages visited, referring pages, cookies and website interaction information.
- Communication information, such as messages submitted through forms, email, live chat or other business communication channels.
We ask users to provide only information that is reasonably necessary for the relevant inquiry, order, partnership request or support matter.
3. How We Use Information
We may use personal information to:
- respond to inquiries and prepare quotations or project proposals;
- evaluate distributor, reseller and partner applications;
- process orders, payments, invoices, shipping and delivery;
- provide installation, training, warranty and technical support;
- manage customer and business relationships;
- operate, secure and improve leaderhub.com;
- prevent fraud and protect our legal rights;
- comply with accounting, tax, customs, export-control and other legal obligations; and
- send requested information and, where permitted, product updates or marketing communications.
Where applicable law requires consent for a particular activity, we will request consent. You may withdraw marketing consent or unsubscribe from marketing communications at any time.
4. Payments
Payments may be processed through PayPal, telegraphic transfer (T/T), or Stripe. Leaderhub does not receive or store full credit card numbers, card security codes or online banking passwords processed by third-party payment providers.
We may receive limited transaction information needed to confirm and fulfil an order, such as payer name, payment amount, currency, transaction reference, payment status and billing information.
Banks, PayPal and Stripe may process payment and compliance information under their own terms and privacy policies.
5. Product and OTA Technical Data
Certain Leaderhub products, including Interactive Whiteboards, Mini PCs, Portable Smart Screens, and Smart Rotate Screens, may transmit device and technical information to Leaderhub for OTA update purposes.
Depending on the product and software version, this may include device identifiers such as serial numbers, IP addresses, diagnostic information and usage-related technical data.
This information is processed by Shenzhen Leaderhub Technology Co., Ltd. to provide and manage OTA updates, identify compatible update versions, diagnose update-related issues and maintain update reliability.
The exact technical fields may vary by product model, configuration and software version. Where a separate product-specific privacy notice applies, that notice will provide additional details.
Third-party operating systems, applications or services may independently process information under their own privacy policies.
6. Cookies and Service Providers
Leaderhub.com may use cookies and similar technologies for essential website functions, preferences, analytics and marketing measurement. Where applicable law requires consent for non-essential cookies, we will request it before activating those cookies.
We may share personal information only where reasonably necessary with service providers that support our business, including payment providers, banks, website and technology providers, logistics companies, customs or delivery partners, authorised distributors, installers, after-sales partners and professional advisers.
We may also disclose information where required by law or a valid legal process.
Leaderhub does not sell personal information.
Personal information may be processed by Leaderhub and its service providers in the jurisdictions where they operate. Where international transfer requirements apply, we will handle transfers in accordance with applicable data-protection law and use appropriate safeguards where required.
7. Data Retention and Security
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including order fulfilment, business cooperation, warranty support, OTA services, accounting, tax, customs, security, legal claims and regulatory requirements.
When information is no longer required, we will delete, anonymise or otherwise handle it in accordance with applicable law.
We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. No website, network or electronic storage system can be guaranteed to be completely secure.
8. Your Rights
Depending on your location and applicable law, you may have the right to:
- request access to or a copy of your personal information;
- request correction of inaccurate or incomplete information;
- request deletion where legally permitted;
- withdraw consent where processing is based on consent;
- object to or opt out of marketing communications; and
- request information about how your personal information is handled.
Some records may need to be retained to meet legal, accounting, customs, warranty, security or dispute-resolution requirements. We may take reasonable steps to verify your identity before responding to a privacy request.
9. Children, Third-Party Services and Educational Use
Leaderhub.com is primarily intended for adult purchasers, educators, business representatives, distributors, system integrators and project partners. We do not knowingly request children to submit personal information through ordinary website forms.
Leaderhub products may be used in educational settings. Schools, administrators and other organisations are responsible for reviewing the privacy settings and terms of third-party accounts, applications and services they choose to use on their devices.
Third-party websites, payment services, operating systems and applications have their own privacy practices. Leaderhub is not responsible for data processing independently controlled by those third parties.
10. Changes and Contact
We may update this Privacy Policy when our website, products, data practices, service providers or legal requirements change. The latest version will be posted on leaderhub.com with an updated revision date.
For privacy questions or requests, contact:
Shenzhen Leaderhub Technology Co., Ltd.501–505, Building A2, Chuangzhi Cloud City, Liuxian Avenue, Nanshan District, Shenzhen, Guangdong, China
Unified Social Credit Code: 91440300MA5H21FHXK
Email: support@leaderhub.com